Questions & Answers

Is using the provided transportation required?

Yes, for any trip where transportation is included it is mandatory to use our provided transportation. Tickets will not be honored for anyone who does not comply with terms of transportation without approval.

What do I wear?

You should wear weather/activity appropriate clothing or casual but neat attire unless you are dressing to impress. That’s your call. .

What skill level is required for your trips?

Unless noted otherwise, our trips are designed for people of all ages. Please reference the specified information on each categorized Package or Tour.

What do I need to bring?

Your self and sense of Adventures.

What if I need to Cancel ?

There is a 30% cancellation fees 2 weeks prior to your date. Once 14 days prior to your scheduled event its in Full. There are no refunds.

Where can I view the waiver?

The waiver is available for viewing or printing at www.Long

What if I want a refund?

Unfortunately our trips are non-refundable.

Do you have a phone number I can call?

Yes! However, we always answer email inquiries within 24 hours (usually within a couple of hours) so please email us first and we promise to offer quick and fantastic support! If you would prefer to call, our phone number 516-442-2525. We offer phone support the following hours*:

  • Monday: 10:00am-6:00pm
  • Tuesday: 10:00am-6:00pm
  • Wednesday 10:00am-6:00pm
  • Thursday: 10:00am-6:00pm
  • Friday: 10:00am-6:00pm
  • Saturday: 10:00am-8:00pm

*Hours listed are in Eastern Standard Time